The following refund policy applies to all products at Poshop’s Islamic Boutique except those stating their own refund policy with the product description:
1.Poshop’s Islamic Boutique offers a 14-days return policy on selected items based on manufacturer return policies.
2. Please call +919036888877 or e-mail our Returns Department at firstname.lastname@example.org to obtain a Product Return Authorization (PRA) number before shipping your product. No returns of any type will be accepted without a PRA number. For faster service, please have the following information on hand when calling for a PRA number:
serial number, and
nature of the problem.
3. All products returned MUST:
be 100% complete,
contain ALL original boxes and packing materials,
have original bar codes on the manufacturer boxes,
contain all manuals, if any
blank warranty cards, if any
other accessories and documentation provided by the manufacturer.
4. The customer is responsible for shipping charges on returned items.
5. Poshop’s Islamic Boutique strongly recommends that our customers must fully insure their return shipment in case it is lost or damaged and that they use a carrier that can provide them with Proof of Delivery (PoD) for their protection.
6. If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If the customer accepts the package, they have to make sure that it is noted on the carrier’s delivery record in order for Poshop’s Islamic Boutique to file a damage claim. If the customer does not notify Poshop’s Islamic Boutique of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage.
7. DEFECTIVE returns can be returned directly to Poshop’s Islamic Boutique within 14 days from the invoice date, at Poshop’s Islamic Boutique’s discretion for: credit, replacement, exchange or repair.
8. Original shipping charges are refunded on returned items. Customers are responsible for all shipping charges back to Poshop’s Islamic Boutique on returned items, and Poshop’s Islamic Boutique will pay the shipping charges on the replacement or exchange item(s) going back.